Ticket #1307 (closed defect: fixed)

Opened 8 years ago

Last modified 8 years ago

where is ippdb00?

Reported by: jhoblitt Owned by: jhoblitt
Priority: normal Milestone:
Component: hardware Version:
Severity: normal Keywords:
Cc:

Description

Aberdeen is not responding to my inquiries as to the status of this system.

Call the sales rep. (who has not returned my vmails):

Mike Martin - Senior Account Executive  Aberdeen LLC
562-699-6998 or 800-552-6868 ext 142 / 562-695-5570 Fax
mikem@aberdeeninc.com   /   http://www.aberdeeninc.com
From: Joshua Hoblitt <jhoblitt@ifa.hawaii.edu>
Date: Wed, 15 Jul 2009 16:51:20 -1000
To: Charles Jansen <CharlesJ@aberdeeninc.com>
Subject: Re: Aberdeen System Support

Hi Charles,

The UPS track # 1ZV3541E0395883978 shows that you received the server on
July 6th.  Have you had a chance to look at it yet?

Thanks,

-J

--
On Mon, Jun 08, 2009 at 03:33:11PM -0700, Charles Jansen wrote:
> Please send the entire unit with all drives but please ship the drives
> in a separate box for shipping safety.
> 
> Thank you, 
> 
> -Charles
> 

Change History

Changed 8 years ago by cindy

Cindy: 08/21/09
I called and spoke the tech support. They have the unit, there is a bad CPU, he is checking on why it hasn't been fixed and returned yet. They will call me - or write back.

Changed 8 years ago by cindy

Cindy: 08/24/09
Called tech support RMA:50932. Customer service says CPU was sent back to be repaired. Cris Seiffert is looking into it today, will write. I suggested they put in a new CPU and get the machine back to us.


Changed 8 years ago by cindy

On its way back tracking:
FDXGD #234439330208575, 234439330208582

Changed 8 years ago by cindy

  • status changed from new to closed
  • resolution set to fixed

9/3/9
Received RMA'd node back from vendor
Back online

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