Opened 17 years ago
Closed 17 years ago
#1262 closed defect (fixed)
Please set default "Severity" and "Priority" settings to normal/normal on default page for new Tickets
| Reported by: | Michael Wood-Vasey | Owned by: | jhoblitt |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | misc | Version: | |
| Severity: | normal | Keywords: | |
| Cc: |
Description
The default settings for "Severity" and "Priority" in the ticket system are "blocker" and "highest" respectively. This has led me to accidentally submit a number of requests as blocker/highest when I really meant normal/low or something similar. I am trying to get better, but I suggest that changing the default to be "normal/normal" will help the IPP team received a better and more useful list of the priority and severity of tickets. This could potentially be a key aide in controlling the work flow now and certainly in the coming flood of bug reports when data start flowing.
Change History (2)
comment:1 by , 17 years ago
| Summary: | Please change default "Severity" and "Priority" settings when submitting new Tickets → Please set default "Severity" and "Priority" settings to normal/normal on default page for new Tickets |
|---|
comment:2 by , 17 years ago
| Resolution: | → fixed |
|---|---|
| Status: | new → closed |
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I think I've fixed this.